Queensland - Get help

    Abuse and neglect

    If you are in immediate danger, call Triple Zero 000 for police assistance.

     The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.

    Phone the hotline Monday to Friday on 1800 880 052 from 9.00 am to 7.00 pm.

    Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS) by calling 1800 555 677 then asking for 1800 880 052

    Email the National Disability Abuse and Neglect hotline at This email address is being protected from spambots. You need JavaScript enabled to view it.

    Reporting child abuse and neglect in Queensland

     If you have a reason to suspect a child in Queensland is experiencing harm, or is at risk of experiencing harm or being neglected, contact Child Safety Services and talk to someone about your concerns:

    During normal business hours - contact the Regional Intake Service.

    After hours and on weekends - contact the Child Safety After Hours Service Centre on 1800 177 135. The service operates 24 hours a day, 7 days a week.

    Advocacy

    CYDA does not provide individual advocacy. Individuals and families can contact one of the organisations listed below for assistance or they can contact CYDA for other providers of individual advocacy.

    It is vital that young people and families continue to contact CYDA and tell us about their experiences. This insight and knowledge informs us about change that is occurring and identifies areas where systemic changes are required. CYDA can be contacted by phone on 03 9417 1025 or 1800 222 660 (regional or interstate) or via the contact us section of this website.

    Discrimination

    The Queensland Human Right Commission handles complaints under the anti-Discrimination Act 1991.

    Visit the  information provided at Making a complaint

    You can use the online complaint form . If you require any assistance please refer to the information provided at Making a complaint, or call 1300 130 670, or email  at This email address is being protected from spambots. You need JavaScript enabled to view it.

    Visit the Queensland Human Rights Commission Complaints page

    You can also make a complaint to the Australian Human Rights Commission no matter where you live in Australia.

    Visit Make a complaint page where you can complete the online complaint form or download the form

    • Telephone: (02) 9284 9600
    • National Information Service: 1300 656 419

    Disability legal services

    You can get free legal advice for disability discrimination.

    Basic Rights Queensland

    • Phone: (07) 3847 5532 or free call 1800 358 511
    • Times: Monday – Friday 9.30 am – 12.30 pm & Monday – Thursday 2.00 pm – 4.30 pm
    • Website: Basic Rights Queensland

    Cairns Community Legal Centre

    Education

    Complaints about governments schools

    Make your complaint to your child’s teacher, the principal or the Parents and Citizens’ Association/School Council.

    1. If you are still unsatisfied about the decision or how the complaint was handled, ask your local Regional Office to make a review
    2. If you are dissatisfied after the internal review, you may wish to contact a review authority such as the Queensland Ombudsman and request an independent, external review. Call 3005 7000 or 1800 068 908 (Toll free outside Brisbane only) or visit QLD Ombudsman, Make a complaint page and State schools

     Visit Queensland Department of Education Complaints, enquiries and feedback page.

    Call 13 74 68 or search in the schools directory

    Complaints about non-government schools (independent and catholic schools)

    1. All complaints about non-state schools should firstly be made to the principal of the school and/or the school’s governing body.
    2. Contact the Non-State Schools Accreditation Board on This email address is being protected from spambots. You need JavaScript enabled to view it. or complete and submit online the Compliance concern form
    3. You can call QLD Government for further advice on 13 74 68

    Complaints about childcare services

    1. Speak to your childcare service first to resolve the issue.
    2. If you don’t want to speak with your childcare service provider or you already have, you can make a complaint through the division of Early Childhood Education and Care
    • To enable the department to effectively investigate the matter, please provide sufficient detail about the complaint. You can make a complaint in a variety of ways:
    • Phone your nearest regional office of the department. authorised officers have the power to investigate complaints and will answer your questions or concerns about the delivery of early childhood education and care.
    • Download a complaint form (PDF, 130KB)   (DOCX, 24KB)   fill in and email to your nearest regional office.
    • If you need an interpreter phone 13 QGOV (13 74 68).

    If you are deaf or have a hearing or speech impairment:

    • TTY users phone 133 677, then ask for the nearest regional office  of the department. Call charges and higher rates from mobile phones will apply.
    • Speak-and-listen users phone 1300 555 727, then ask for the nearest regional office  of the department. Call charges will apply and higher rates from mobile phones will apply.
    • Internet relay users connect to the National Relay Service , then ask for the nearest regional office of the department.

    Complaints about higher education

    1. For complaints about Tafe, please contact Tafe Queensland on 1300 308 233, or complete online the feedback/complaint form
    2. To make a complaint related to a registered training organisation or apprenticeship or traineeship  contact  the Queensland Training Ombudsman on 1800 773 048 or complete the Complaint form and send it to PO Box 15090, City East QLD 4002 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

    With effect from 1 July 2017, the VET Student Loans Ombudsman (VSLO) was established by the Commonwealth Government to manage and investigate complaints regarding both the VET FEE-HELP and VET Student Loans programs.

    The VSLO can be contacted by telephone 1300 362 072; email This email address is being protected from spambots. You need JavaScript enabled to view it. ; website https://vet.ombudsman.gov.au/.

    1. To complaint about a public university contact first the university to make a formal complaint through its complaints management system
    2. If the university is not able to fix your issue contact the Queensland Ombudsman and complete the online Complaint form or call 3005 7000 or 1800 068 908 (toll free outside Brisbane only)

    Employment

    You can make a complaint about discrimination related to employment to the Fair Work Commission. Discrimination occurs in the workplace when an employer takes adverse action against an employee or prospective employee because of a protected attribute.

    Discrimination can happen:

    • to someone applying for a job as an employee
    • to a new employee who hasn't started work
    • to an employee at any time during employment.

    If you've lost your job, contact the Fair Work Commission first if you think you were sacked because of:

    • discrimination
    • a reason that is harsh, unjust or unreasonable
    • Another protected right.

    You can contact the Fair Work Commission by telephone between 9 am and 5 pm, Monday to Friday, on 1300 799 675 or out of hours emergency number on 0438 244 996 
    The Fair Work Commission has offices in all capital cities and some regional areas where you can write, visit or email them. Visit Fair Work Commission Queensland for more information.
    Queensland office: Level 14, Central Plaza Two, 66 Eagle Street, Brisbane, Qld, 4000
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Complaint about a disability employment service provider

    The Complaints Resolution and Referral Service is a free service for people with disability. Complaints can be made by clients of services funded by the Department of Social Services (DSS) under the Disability Services Act (1986). These services include:

    • Disability Employment Services (DES)
    • Australian Disability Enterprises (ADEs)
    • Advocacy Services (funded by DSS).

    To make a complaint:

    Call 1800 880 052 (toll free)

    Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS) by calling 1800 555 677 then asking for 1800 880 052

    Callers from a non-English speaking background can use the Translating and Interpreting Service (TIS) by calling 13 14 50

    Submit your complaint via Online Complaint Form

    Complaint about Job Active providers

    Talk to your jobactive provider first to try to resolve your concerns.

    If you feel you can’t talk to your jobactive provider, or you are still not happy, you can contact the Employment Services National Customer service Line on 1800 805 260 (free call from landlines) or email This email address is being protected from spambots. You need JavaScript enabled to view it.

    You can also fill in the Department of Education, Skills and Employment Complaints, Compliments and Suggestions form

    Health

    You can make a complaint about a health service provider through the Office of the Health Ombudsman

    • Call 133 646
    • Online: lodge a complaint through  Online health service complaint form
    • Email: fill in the online complaint form and email it to This email address is being protected from spambots. You need JavaScript enabled to view it.   
    • Mail: fill in the complaint form and send it to PO Box 13281 George Street Brisbane Qld 4003
    • Interpreting and National relay Services are also available

    NDIS

    The National Disability Insurance Scheme (NDIS) website is regularly updated with new information. Visit the NDIS website.

    You can also contact the NDIS directly by phone  or contact Early Childhood Early Intervention providers, Local Area Coordinators, or NDIS through the NDIS directory.

    If you have a concern or complaint about the NDIS, try to resolve them with the NDIA first. This is usually the quickest way to resolve a complaint.
    You can complain to the NDIA via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.or by phoning 1800 800 110. Allow the NDIA 21 working days to respond to your complaint.

    Contact the Commonwealth Ombudsman if you are not satisfied with the NDIA’s response to your complaint.

    Use the online form to submit your complaint

    You can also call 1300 362 072. If you are hearing, sight or speech impaired, you can contact  through the National Relay Service:
    TTY users phone 133 677 then ask for 1300 362 072.
    Speak and Listen users phone 1300 555 727 then ask for 1300 362 072.
    Internet Relay users connect to the National Relay Service then ask for 1300 362 072.
    Check out the Commonwealth Ombudsman page in relation to complaint process 

    Make a complaint about an NDIS provider, Local Area Coordinator or Early Childhood Early Intervention partner

    If you are in New South Wales, South Australia, Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria, and have a complaint about a support or service you have received under the NDIS, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or you can submit a Complaint Contact Form 

    Make a complaint about an unregistered NDIS providers

    The NDIS Commission can support people to make a complaint directly to a registered or unregistered NDIS provider. Unregistered provider should have a complaint resolution process therefore ask your support or service provider about it.
    The NDIS Code of Conduct applies to:

    • registered NDIS providers
    • unregistered NDIS providers
    • NDIA community partners - LAC and ECEI providers
    • providers delivering information, linkages, and capacity building activities 

    Redress support services

    Redress Support Services have been funded by the Australian Government to provide information and practical assistance for people applying to the National Redress Scheme, and emotional support as necessary. These services can be called direct or visit their website for information on how they can assist. CYDA can also be contacted for advice on the services provided by other Redress Support Services.

    National

    • Blue Knot Foundation - 1300 657 380 Counselling and support for people who have experienced child sexual abuse https://www.blueknot.org.au/ 
    • Bravehearts - 1800 272 831 Counselling and support for people who experienced child sexual abuse https://bravehearts.org.au 
    • Care Leavers Australasia Network - 1800 008 774 Support and advocacy for Care Leavers www.clan.org.au 
    • Child Migrants Trust - 1800 040 509 Social work services and counselling for Former Child Migrants https://www.childmigrantstrust.com 
    • Child Wise - 1800 991 099 Trauma informed telephone and online counselling for childhood abuse https://www.childwise.org.au 
    • Healing Foundation – 02 6272 7500 Service to help build the capacity of Indigenous organisations and support the development of the Link Up network https://healingfoundation.org.au 
    • In Good Faith Foundation - 03 9326 1190 Independent advocacy, case work, referral and support for people who have experienced abuse, their families and communities responding to religious institutional abuses http://igff.org.au/  
    • MensLine Australia - 1300 78 99 78 National telephone and online support, information and referral service for men with family and relationship concerns https://mensline.org.au 
    • People with Disability Australia - 1800 422 015 / TTY: 1800 422 016 National telephone line to provide information and referrals to people with disability https://pwd.org.au 
    • Rape and Domestic Violence Services Australia - 1800 211 028 National telephone counselling service for people who have experienced abuse. Face to face counselling is available in New South Wales www.rape-dvservices.org.au 
    • Tzedek - 1300 893 335 Advocacy, referral and support for people who have experienced religious/clergy abuse, with a focus on the Jewish community www.tzedek.org.au 

    Queensland

    • Centre Against Sexual Violence - 07 3808 3299 Community based sexual assault service providing support, information and counselling to the Logan, Beaudesert and Redlands communities https://casv.org.au 
    • Link Up Queensland - 1800 200 855 Counselling, healing and culturally appropriate support for Indigenous Australians www.link-upqld.org.au 
    • Micah Projects Inc - 07 3029 7000 A dedicated support service for people who experienced childhood abuse in an institutional setting http://micahprojects.org.au/ 
    • Relationships Australia QLD - 1800 552 127 / 1300 364 277Support, information and referral, and counselling for people who have experienced child sexual abuse http://www.raq.org.au/